You may need to contact the council and use services differently as part of our response to Coronavirus (COVID-19). Please visit our Coronavirus in Warrington pages to find out which services are affected.
There is also information, advice, support for individuals and support for business.
This website is run by Warrington Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
We’re also making the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.
We know some parts of this website are not yet fully accessible:
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back in touch with you. If you cannot view the map on our ‘contact us’ page, call or email us contact@warrington.gov.uk for directions.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email communications@warrington.gov.uk or call 01925 443322 and ask for a member of the communications team who will be able to help you.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Details of how to contact us are on our contact us page.
Warrington Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.
We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We are currently running a transformation programme within the council which aims to digitally transform interactions with council services during 2019 and 2020. The website is running alongside this project and will update out of date and inaccessible content and PDFs during this period.
Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader.
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards in line with the transformation programme.
Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
This website is tested once a week and carried out by our web team using SiteImprove software and live user testing.
We tested:
You can read the full accessibility test report.
