Accessibility statement for warrington.gov.uk

This website is run by Warrington Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’re also making the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not yet fully accessible:

  • you cannot modify the line height or spacing of text
  • older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms may be difficult to navigate using just a keyboard

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email contact@warrington.gov.uk
  • call 01925 443322, phone lines are open from 8am to 6pm Monday to Friday and charged at local rate.
  • Visit Contact Warrington, 26-30 Horsemarket Street, WA1 1XL open on Monday, Wednesday, Thursday, Friday: 9am-5pm  and Tuesday: 9am-4pm

We’ll consider your request and get back in touch with you. If you cannot view the map on our ‘contact us’ page, call or email us contact@warrington.gov.uk for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email communications@warrington.gov.uk or call 01925 443322 and ask for a member of the communications team who will be able to help you.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact us by phone or visit us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Details of how to contact us are on our contact us page.

Technical information about this website’s accessibility

Warrington Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

Interactive tools and transactions

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We are currently running a transformation programme within the council which aims to digitally transform interactions with council services during 2019 and 2020. The website is running alongside this project and will update out of date and inaccessible content and PDFs during this period.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards in line with the transformation programme.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This website is tested once a week and carried out by our web team using SiteImprove software and live user testing.

We tested:

  • our main website platform, available at www.warrington.gov.uk

You can read the full accessibility test report.