Warrington Borough Council website

This accessibility statement applies to warrington.gov.uk

This website is run by Warrington Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website

We know some parts of this website are not fully accessible:

  • you cannot change colours, contrast levels or fonts
  • you cannot modify the line height or spacing of text
  • some older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms may difficult to navigate using just a keyboard

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email contact@warrington.gov.uk
  • call 01925 443322, phone lines are open from 8:30am to 5pm Monday to Friday and charged at local rate.

We’ll consider your request and get back in touch with you. If you cannot view the map on our ‘contact us’ page, call us on 01925 443322 or email contact@warrington.gov.uk for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email digital@warrington.gov.uk or call 01925 443322 and ask for a member of the communications team who will be able to help you.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Details of how to contact us are on our contact us page.

Technical information about this website’s accessibility

Warrington Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We know of the following issues:

  • "Bold" tag used to format text
  • "u" tag used to format text

We plan to address the issues by the end of February 2021.

Disproportionate burden

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We are currently running a Transformation programme from 2019 to 2021 within the council which aims to digitally transform interactions with council services making it easier to contact, manage and take services from the council. This includes several council and third party systems which may currently be difficult to navigate being updated such as our planning search portal these will be updated as the programme progresses or as contracts are renewed. As an alternative you can get in touch with Contact Warrington who can help with finding out the information you need.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word or PDF documents. Some of these are being replaced with online forms as part of the Transformation programme and any other essential documents should be fixed or replaced with accessible HTML pages by the end of 2020.

Current PDF report

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility on this website.

  • A full review of all WCAG 2.1 AA issues as identified by our Siteimprove testing software
  • This review found the issues in the CSV file

Preparation of this accessibility statement

This statement was prepared on 21September 2020. It was last reviewed on 15 December 2020. This website was last tested on 1 December 2020. The test was carried out by Warrington Borough Council web team using Siteimprove software and live user testing.

You can read the full accessibility test report.