Due to the continued impact of coronavirus, some provider services may be impacted with staff sickness or self-isolation which may result in staff shortages. It is therefore likely that individual care packages may be affected. This may affect either the frequency or the timing of the visits. We are doing everything we can to minimise disruption to services and to ensure that essential visits are provided.  If family or friends wish to provide support in place of a care service then please contact your social worker in the first instance.    

Where individuals have made their own private care arrangements, or employ personal assistants and have concerns about their future care provision, the same advice applies. Any concerns should be reported through Contact Warrington, please call 01925 443322.

There are restrictions in place for visitors to help keep residents as safe and well as possible, but we understand the importance of care home residents maintaining contact with loved ones.

We are working with care homes across the borough, to ensure government guidance is being followed regarding people keeping in touch with their loved ones.

We are asking care homes to encourage and promote contact and communications between residents and their families, and to undertake individual risk assessments to make decisions about whether face to face visits can happen.

Where there has been a coronavirus outbreak within a home, face to face visiting can only take place in exceptional circumstances.

We have provided all homes with a risk assessment template, including examples of what may constitute an exceptional circumstance that may assist them in taking those decisions.

All planned respite care is being reviewed and only critical respite will continue. Please contact your social work team directly if you have any queries. We will do our best to continue supporting carers as much as possible through our carers support services.

Day services have reopened and are offering support to those most vulnerable, and people without access to alternative support.

We continue to review day services capacity and are liaising with providers on a weekly basis. If you have any specific queries, please contact your social work team directly.

Supported accommodation providers will be continuing to provide their service, while taking actions necessary to reduce the risk of infection to service users. We will also be discussing with providers the arrangements to support individuals if services are significantly disrupted. All queries should be directed to your social work team directly.

We have established a ‘safe and well’ service, working with our community partners, to support vulnerable residents who would benefit from wellbeing checks.

We will be making contact with people who have been identified as 'clinically extremely vulnerable' to offer support. Where a person is unable to leave their home and has no family, friends, or appropriate support network, we will also ensure people receive essential items, such as food and prescriptions.

As part of the national lockdown, the government is advising people who are classed as 'clinically extremely vulnerable' to shield. You should be especially careful and stay at home as much as possible.

We would like to reassure you that we are working hard to maintain business continuity and remain committed to safeguarding adults, children and young people in Warrington.