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The community trigger is a process which allows members of the community to ask the Community Safety Partnership to review their response to complaints of anti-social behaviour
The trigger is designed to ensure the council, police and housing providers work together to try and resolve repeated reports of anti-social behaviour, where there has been inappropriate action taken to address this. Members of the community will be able to tell us about it under the community trigger.
We will do this by talking about the problem, sharing information and using our resources to try and reach an agreeable outcome.
A complainant has reported the same problem three or more times in the past six months to the council, police or their landlord, and inappropriate action has been taken in line with the relevant agency's policies and procedures.
If someone has reported anti-social behaviour and received a service, but the problems and the investigation are on-going. They will be advised to contact the agency they are working with to tell them what is happening.
If someone has reported anti-social behaviour and received a service, but they’re unhappy with the service received or action taken. They will be advised to submit a complaint under the agency’s complaints procedures.
It is not a complaints process. If you are not satisfied with the outcome of a case, contact the relevant organisation (the police, council, social landlord etc) and ask for their complaints process.
You can request a trigger by any of the methods below:
A representative from the Community Safety Partnership will discuss the issues that you have been having and complete the application process with you. This will include taking some initial details and then you completing a detailed form and agreeing to share your personal data.
Once the application process is complete you will be contacted and informed as to whether your trigger application has been successful. If the trigger application does not meet the criteria we may still be able to offer some assistance from the police's Anti-social Behaviour Unit and your case will be referred to them to discuss.
Those agencies to whom the anti-social behaviour reports have been made (this may include police, council or registered housing provider) will be contacted and, where necessary, will meet to review their responses and consider how the problem could be better dealt with.
A response will be sent to you detailing what actions will be taken and if necessary offering suggestions as to how the multi-agency partnership can attempt to resolve the anti-social behaviour.
If you are unhappy with a decision that the community trigger criteria has not been met or with the outcome of a community trigger review, you can appeal, this will then be independently reviewed. To appeal, contact the team: