What is a community trigger?
The community trigger is a process which allows members of the community to ask the Community Safety Partnership to review their response to complaints of anti-social behaviour
The trigger is designed to ensure the council, police and housing providers work together to try and resolve repeated reports of anti-social behaviour, where there has been inappropriate action taken to address this. Members of the community will be able to tell us about it under the community trigger.
We will do this by talking about the problem, sharing information and using our resources to try and reach an agreeable outcome.
A complainant has reported the same problem three or more times in the past six months to the council, police or their landlord, and inappropriate action has been taken in line with the relevant agency's policies and procedures.
- Different complainants have made reports about the same problem five times in the past six months to the council, police or their landlord, and inappropriate action has been taken in line with the relevant agency's policies and procedures.
Community Trigger Criteria
What do we mean by “no action” taken?
- The reported problems have not been acknowledged – i.e. no one contacted the complainant to advise what action would be taken.
- The reported problems have not been appropriately investigated in accordance with the relevant agency's policies and procedures.
- The complainant's vulnerability and/or the potential for harm have not been considered and this has affected potential service delivery.
- No action has been taken because information has not been shared between partners and this has affected potential service delivery.
What is not suitable for a trigger?
If someone has reported anti-social behaviour and received a service, but the problems and the investigation are on-going. They will be advised to contact the agency they are working with to tell them what is happening.
If someone has reported anti-social behaviour and received a service, but they’re unhappy with the service received or action taken. They will be advised to submit a complaint under the agency’s complaints procedures.
It is not a complaints process. If you are not satisfied with the outcome of a case, contact the relevant organisation (the police, council, social landlord etc) and ask for their complaints process.
How do I apply for a community trigger?
You can request a trigger by any of the methods below:
- By phone: 01925 444295 or 01925 442657. You must state that you would like to request a Community Trigger
- By post: Community Trigger, Community Safety & Resilience Team, 2nd Floor New Town House, Warrington WA1 2NH
Community Trigger application form
What will happen once I've submitted a community trigger report?
A representative from the Community Safety Partnership will discuss the issues that you have been having and complete the application process with you. This will include taking some initial details and then you completing a detailed form and agreeing to share your personal data.
Once the application process is complete you will be contacted and informed as to whether your trigger application has been successful. If the trigger application does not meet the criteria we may still be able to offer some assistance from the police's Anti-social Behaviour Unit and your case will be referred to them to discuss.
If the trigger has been met
Those agencies to whom the anti-social behaviour reports have been made (this may include police, council or registered housing provider) will be contacted and, where necessary, will meet to review their responses and consider how the problem could be better dealt with.
A response will be sent to you detailing what actions will be taken and if necessary offering suggestions as to how the multi-agency partnership can attempt to resolve the anti-social behaviour.
What if I am not happy with the suggested outcomes/actions?
If you are unhappy with a decision that the community trigger criteria has not been met or with the outcome of a community trigger review, you can appeal, this will then be independently reviewed. To appeal, contact the team:
- By phone: 01925 444295 or 01925 442657
- By email: email@example.com
- By post: Community Trigger, Community Safety Community Safety & Resilience Team, 2nd Floor New Town House, Warrington WA1 2NH