Changes to register office

To protect our staff and residents, and to direct resources to the most vital services:

  • The Museum Street office is now closed and all death registration appointments will be conducted over the phone
  • Our registration service has resumed birth registrations, but to keep parents and colleagues as safe as possible, changes have been made to the way in which you can register your baby. Your child’s registration will now take place in two stages. The first stage will be a phone call and the second a face to face appointment at the register office - please make a telephone appointment

Registering a death

  • Please call Contact Warrington on 01925 443322

Please note:

  • If you need to register a death caused by COVID-19 please contact the Register Office on 01925 442762 before you book an appointment

Funeral services

Under the current national restrictions, funerals can be attended by a maximum of 30 people. Linked religious, belief-based or commemorative events, such as stone settings and ash scatterings can also continue with up to six people in attendance. 

If you are attending a funeral

Prior to a funeral, we ask mourners to stay in their cars or wait outside the chapel entrance. Please keep a suitable distance from each other in line with the government’s social distancing advice. We will also be keeping the waiting room closed.

Maximum numbers

There are 18 seats available in the chapel. There is also standing room for eight mourners.

We would also advise you not to carry in coffins and during the service, please maintain an appropriate distance. We have removed service books, but you can take in service sheets with you. You can safely dispose of service sheets and used tissues in the floral court after each service.


Our public reception is now closed for general enquiries please call us on 01925 267731 or email bereavement services.

Paperwork can be posted to: Bereavement Services, Walton Lea Crematorium, Chester Road, Higher Walton, Warrington, Cheshire, WA4 6TB and payments can also be made over the phone. Find out more about making a memorial application. 

Funeral director reception

The funeral director reception will remain open but we will only allow one funeral director in at a time. You can drop off paperwork at this reception or post it through the letterbox, which we will check regularly.

Collection of ashes

We will only allow one person to collect ashes to ensure the government’s guidance on social distancing is followed.

Interments/strewing cremated remains

Interments/strewing are now permitted, but the number of people allowed to attend is restricted to six, as per government guidelines. 

Please note: Walton Lea Crematorium’s grounds are open to visitors.


General coronavirus advice

This is clearly a difficult time for many families and we are determined to work with you to ensure the process is as simple and supported as possible. We do ask, however, that if any mourners have any coronavirus related symptoms, including a high temperature and a new, persistent cough, to stay at home and self-isolate in line with government guidance.

    Marriages and civil partnerships

    • Only urgent Notices of Marriage and Civil Partnership are available at the moment - please let us know if you require an urgent appointment by emailing
    • Under the current national coronavirus restrictions, weddings and civil partnership ceremonies must only take place with up to six people - to book, please call 01925 443322
    • You may book registrars to attend your ceremony up to a maximum of two years (24 months) in advance

    Further information

    If you have any further queries about registering a birth or death, marriage/civil partnership notices, or a citizenship question, please email Contact Warrington or call 01925 443322.