Help and support for vulnerable people - Coronavirus
Safe and well
As part of the response to coronavirus, we established a 'safe and well' service, working with our community partners, to provide wellbeing checks and additional support to vulnerable residents.
The service offered support to vulnerable residents, and those who were told to 'shield' and remain at home to protect themselves from the virus. These checks include telephone support, offering advice and reassurance to vulnerable people in the community. Where a person is unable to leave their home and has no family, friends, or appropriate support network, we will also ensure they receive essential items, such as food and prescriptions, plus other appropriate support to keep you safe and well within your home.
The government's guidance for the 'clinically extremely vulnerable' people is that shielding has been paused.
What does this mean?
- you do not need to follow previous shielding advice
- you can go to work as long as the workplace is 'COVID-secure', but should carry on working from home wherever possible
- clinically extremely vulnerable children should attend education settings in line with the wider guidance on reopening of schools and guidance for full opening: special schools and other specialist settings
- you can go outside as much as you like but you should still try to keep your overall social interactions low
- you can visit businesses such as supermarkets, pubs and shops, while keeping two metres away from others wherever possible or one metre, plus other precautions
- you should continue to wash your hands carefully and more frequently than usual
- you should maintain thorough cleaning of frequently touched areas in your home and/or workspace
- you will no longer receive free food parcels, medicine deliveries and basic care from the National Shielding Service
If transmission of coronavirus increases
You could be advised to shield again if the situation changes and there is an increase in the transmission of coronavirus in the community.
Continued support for vulnerable people
If you were in receipt of government provided food boxes and medicine deliveries these will now have stopped. We have continued to offer support to vulnerable people to enable them to stay as safe as possible.
If you, or someone you know, is vulnerable and needs help or support during this time, please contact us.
Or call one of our dedicated coronavirus helplines: 01925 442441 or 01925 442443.
Any essential carers or visitors who support you with your everyday needs can continue to visit.
They should do so unless they have any of the symptoms of COVID-19 (a new continuous cough, a high temperature, or a loss of, or change in, their normal sense of taste or smell).
If you are in the clinically extremely vulnerable group, you should continue to access the NHS services you need during this time. This may be delivered in a different way or in a different place than you are used to, for example via an online consultation, but if you do need to go to hospital or attend another health facility for planned care, extra planning and protection will be put in place.
Mental health support
It is completely normal during these uncertain and unusual times to feel anxious or feel low.
Follow the advice that works for you in the guidance on how to look after your mental health and wellbeing during coronavirus.
If you feel you need to talk to someone about your mental health or you are looking for more support for someone else, please contact your GP or call Warrington's Freephone mental health crisis helpline on 0800 051 1508. Lines are open 24 hours per day, seven days a week.