If you are experiencing any problems with completing the form for Housing Benefit/Council Tax Support, you can contact us on 01925 443210 for further assistance.

Most working age customers will now claim help with housing costs through Universal Credit.

There are two categories to choose from, those in working age and those that are retired:

Working age

Please be aware that there is an error with our application form regarding capital and backdating, we are working to fix this issue.

  • The capital limit is £16000 not £6000 as stated in the form, please continue with your claim ignoring the error message as long as you have less than £16000
  • The backdating period is now 1 month not 6 months

Homeowner - You own your own home you can claim help with your council tax

Rented housing - You pay rent to a landlord. Claim help with your council tax with us and claim help with your rent (housing costs) through Universal Credit in a separate claim.

Supported exempt housing - here are extra costs in your rent for personal support. You can claim help with your rent (housing costs) and council tax.

Temporary accommodation - You have been placed by the Local Authority in temporary housing. You can claim help with your rent (housing costs) and council tax

Severe Disability Premium (SDP) - You have an existing claim with the SDP in your benefit calculation or had a break of less than 1 month in your claim and are still entitled to the SDP. You can claim help with your rent (housing costs) and council tax

Pensionable age

Please be aware that there is an error with our application form regarding capital and backdating, we are working to fix this issue.

  • The capital limit is £16000 (unless you receive Guarantee Credit) not £6000 as stated in the form, please continue with your claim ignoring the error message
  • We can consider paying your benefit up to 3 months prior to your claim date.

Homeowner - If you own your own home you can claim help with your council tax

Rented housing - You pay rent to a landlord claim help with your rent and council tax

Online accounts

We also recommend you sign up to view and manage your benefits account online, this will allow you to see more information about your claim on any day, at any time.

Moving home

If you have moved house, you need to also complete a form to register yourself for council tax.

Home visit

If you'd like one of our officers to come out to your home to complete an benefits claim form with you, then please call 01925 443210 to arrange this.