Are you caring, compassionate and respectful?

Do you want to make a difference to the lives of people in Warrington?

We are currently expanding our Carecall response service to 24 hours a day, 7 days per week and are looking for Carecall Responders to join our Carecall response team.  This is a fantastic opportunity to be a part of a team who provide an emergency response to activations from Carecall pendants and telecare equipment. The team works alongside the Carecall operators, and attend properties identified by the care call operator to provide support in emergency situations, with the aim of supporting customers to remain safely at home.

It doesn't matter whether you have previous experience or not. You don’t need any qualifications or previous work experience to apply for this role as all training required will be provided. What’s really important are your values and your attitude towards working with people who need support in a crisis.

The Carecall Response team is part of the wider Intermediate care services which include:

Rapid Response Services in addition to our well established Care Call services  we are also one of seven nationally acclaimed accelerator sites for NHS England’s Aging Well programme, delivering a new urgent community response service to people experiencing a health or social care crisis. Our highly skilled team is made up of health and social care professionals and carers working together to support people at home or in the community and in doing so contributing the avoidance of a hospital admission or an admission to respite care.

Intermediate Care at Home Services where we provide a wide range of care, social work, rehabilitation, therapy, equipment and assistive technology services supporting people to live well and independently either at home or in the community. We take pride in our GOOD CQC registration for our care services and our re-ablement outcomes are strong with over 80% of people receiving our service remaining independent at home for three months after leaving our service.

Hospital Discharge Team and Intermediate Care Bed Bases where we support the safe and timely transfer from hospital into settings that best meet individual needs, providing care and rehabilitation to regain independence and undertake assessments for their long term needs.

What you can bring:

•              Your caring nature and values of treating people with dignity and respect

•              A basic level of reading and writing skills.

•              A current driving licence.

•              The ability and willingness to work to a rota that includes days, nights, weekends and bank holidays

In return we offer:

•              A competitive rate of pay with payment by shift not by call and enhancements for evening and weekend working

•              Full training

•              A planned rolling rota (but with the flexibility to organise swaps with colleagues)

•              Generous paid holiday allowance of 25 days per annum (rising to 30 days after 5 years)

•              Fully funded DBS check

•              Use of a pool car (with fuel) during your shift to travel between calls

•              Uniform provided

If you wish to hear more about this post, please do not hesitate to contact or visit the team via Service Manager Yvonne O’Reilly or Principal Manager Ruth Whittaker on 01925 443071.

Key Information

2 x 28 Hours per week

1 x 32 Hours per week

All positions fixed term until 31 March 2002

DBS clearance is required.

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

If you are a permanent WBC employee you will need to apply for this fixed term position as an internal secondment opportunity and will need to discuss this with your current line manager prior to applying.

Warrington Borough Council is a Disability Confident employer