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Loud music from neighbours
Whilst all complaints are treated seriously, we can't investigate the following:
*If you wish to make a complaint anonymously we'll still record the complaint but we won't be able to investigate as the law requires officers to assess the impact that noise has on the person who has complained.
The most important thing you can do before contacting us is to try and contact your neighbour or the business yourself, explaining the issue and how it's affecting you.
Most importantly ask if they can do something about it. You'll probably find that in most instances they might be completely unaware that they are causing such a problem.
If you're a Golden Gates Housing Trust (GGHT) tenant please use their online form.
Following recent government advice concerning managing coronavirus (Covid-19) and to keep people at the lowest risk possible, we'll be facilitating business differently until further notice.
Your request for our service will be reviewed and prioritised. Please send the advice letter to your neighbour when possible before compiling evidence via our noise diary or completing our online form. You may find that this may resolve the problem more quickly.
Our noise diary should be downloaded and completed to record the disturbances for a couple of weeks.
The diary sheet must be filled out accurately, as there's a possibility that this will be used as evidence in possible legal action. Once you've completed the diary sheet, it must be signed and e-mailed to us. Where possible, we'll review the completed diary and contact you.
Following current government guidance, the council has made changes to some face to face services. In particular, we will no longer be able to visit you in your home. Given these restrictions, our officers will identify the best course of action for your request for service.
These are unique and challenging times for everyone, and we thank you in advance for your co-operation.
Knowing that someone is affected by your noise can be upsetting, but you shouldn't take it personally. By approaching you directly, the complainant has shown they want to solve it informally. Consider what they have said, and if you think there is any truth in it, quickly take steps to reduce your noise.
If you know who's being disturbed, you may want to politely approach them and advise them what you've done/are planning to do to see if it's solved the problem.
We encourage people to try to resolve noise issues between themselves before contacting us. However, if the complainant alleges that the noise is continuing, we have to investigate, and an officer will contact you.
We always try to keep to the facts without taking sides, giving informal advice on reducing unnecessary noise.
Unfortunately, a few people choose to cause excessive noise knowingly. In these cases, we can carry out noise monitoring, either in person or using electronic sound recording equipment to prove existence or likely occurrence of a statutory noise nuisance.
We frequently get complaints about noise from loud music or TVs, DIY, barking dogs, car repairs, intruder alarms and sometimes household appliances or musical instrument practice. The best advice is to use common sense and try to be considerate of your neighbours.
Top tips to prevent noise nuisance
There's nothing worse than a house alarm going off for no reason, so make sure;
DIY jobs can create a lot of noise. You can reduce the impact on your neighbours by:
Gardens are places to relax and entertain, but they also need maintaining. Your neighbours will be able to hear any noise you make in your garden, so:
Here's a few handy tips if you're planning a party:
Music that's too loud can be annoying for your neighbours, so:
When you're at home you should avoid the following:
Pets can often be the main cause of noise complaints. It's always best to ensure:
Loud household appliances can often be a cause for complaints, so we'd advise that:
We recommend the following:
If it can be proved that the noise amounts to a statutory nuisance, we'll serve a statutory abatement notice, requesting that the noise cease immediately or after seven days.
Noise can also be classed as anti-social behaviour (ASB) and can potentially harm an individual, or the wider community. Officers may investigate noise complaints using powers under ASB legislation.
We can also serve notices, which requires steps to be taken to comply with this notice. If it's disregarded, it may result in a fixed penalty notice, prosecution and fines along with works being carried out in default and recharged.
The notice will request steps are taken to reduce noise within a specified time. There's no set period as the works required to reduce the noise will vary; for instance, a factory will require more time to replace a fan, whereas a stereo can be turned down immediately.
Many factors are considered to determine something is a statutory nuisance including:
In very few cases, the person responsible for the noise chooses not to comply with the notice. In such instances, we'll take further legal proceedings, which may include a court case and seizing all noise-making equipment such as televisions and stereos.
If the party/individual is found guilty of failing to comply with a Noise Abatement Notice by the court, they could be given a fine and served with a criminal notice.
However, if after monitoring, we decide that the noise isn't a statutory nuisance or despite best effects we're unable to witness the noise over a reasonable period, we'll close the case.
If we've investigated and can't establish that a nuisance exists you can take your own action to the local Magistrates' court under section 82 of the Environmental Protection Act 1990.