National lockdown: please stay at home
Warrington is subject to the current national lockdown restrictions - please stay at home. For more more information about what this means, visit our coronavirus web pages.
National lockdown: please stay at home
Warrington is subject to the current national lockdown restrictions - please stay at home. For more more information about what this means, visit our coronavirus web pages.
Loud music from neighbours
Whilst all complaints are treated seriously, we can't investigate the following:
*If you wish to make a complaint anonymously we'll still record the complaint but we won't be able to investigate as the law requires officers to assess the impact that noise has on the person who has complained.
The most important thing you can do before contacting us is to try and contact your neighbour or the business yourself, explaining the issue and how it's affecting you.
Most importantly ask if they can do something about it. You'll probably find that in most instances they might be completely unaware that they are causing such a problem.
If you're a Golden Gates Housing Trust (GGHT) tenant please use their online form.
Following recent government advice concerning managing coronavirus (Covid-19) and to keep people at the lowest risk possible, we'll be facilitating business differently until further notice.
Your request for our service will be reviewed and prioritised. Please send the advice letter to your neighbour when possible before compiling evidence via our noise diary or completing our online form. You may find that this may resolve the problem more quickly.
Our noise diary should be downloaded and completed to record the disturbances for a couple of weeks.
The diary sheet must be filled out accurately, as there's a possibility that this will be used as evidence in possible legal action. Once you've completed the diary sheet, it must be signed and e-mailed to us. Where possible, we'll review the completed diary and contact you.
Following current government guidance, the council has made changes to some face to face services. In particular, we will no longer be able to visit you in your home. Given these restrictions, our officers will identify the best course of action for your request for service.
These are unique and challenging times for everyone, and we thank you in advance for your co-operation.