We have put some help and advice so you can get the most from our contactless drive thru.

FAQs

Can I change some of the items contained within the standard food boxes?

No, traders are unable to offer bespoke orders at present.

 

I’m unhappy with my product, can I exchange or request a refund?

In line with the Consumer Contracts Regulations, traders do not offer refunds or exchanges on any perishable items.

 

Can I order several boxes from one trader?

Due to high demand and to ensure traders can supply as many customers as possible, they are limiting orders to one unique box per customer per day at this time.

 

Can I order from several different traders at the same time?

Yes, however you will have to order and pay separately for each item. You will receive a separate receipt and an email confirmation for each order.

 

I have ordered boxes from different traders, can I collect at the same time?

Yes, as long as the orders have been placed on the same day, you will be able to collect all of the items the following day.

 

Do traders deliver outside of Warrington?

No, not at this time.

 

What are your opening hours?

9am – 2pm, Monday to Saturday.

 

When can I collect my order?

Anytime between 10:30am – 1:30pm the day after placing you order.

Orders including milk, will be ready to collect within 2 days of placing the order.

 

I’ve changed my mind, can I have my money back?

Please see the Returns and Refunds section.

 

The items are not what I imagined, can I exchange or get a refund?

The right to cancel is not available on any food box when ordered by a distance sale or off premises as specified in Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Refunds or exchanges will only be excepted in line with the Consumer Rights Act 2015.

 

 

 

Disclaimer
Warrington Borough Council accepts no liability for the supply, delivery or content supplied in any orders and has no involvement in any financial transactions whatsoever. In the event of a problem we will facilitate the initial communication between you and the trader. Please email our support team: markets@warrington.go.uk (Mon-Fri 10am – 4pm) and include your name, date of your order and a brief explanation of your problem and we will forward to the relevant trader to respond direct.

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